Return Policy
VexQuni™ understands that customers may occasionally need assistance after receiving a shaving or grooming product. Return requests are reviewed according to the condition of the item, the reason for the request and the circumstances of the order.
Business Information
Requesting a Return
Customers should contact service@vexquni.com before sending an item back. Please provide your order information and a clear explanation of the return request.
Where appropriate, our customer care team may request photographs or other information to help review the condition of the product.
Product Condition
Unless the return relates to a confirmed product issue, products should generally remain in suitable return condition and include the components, charging accessories, attachments or other items originally supplied with the product where reasonably possible.
Shavers, razor components and other personal grooming products may be subject to additional hygiene-related return restrictions where permitted by applicable law.
Incorrect or Problematic Items
If a product arrives with a noticeable issue or differs materially from the item ordered, please contact VexQuni™ Customer Care so the situation can be reviewed.
Return Instructions
Please do not send a product to an unconfirmed address.
Where a return is approved, VexQuni™ Customer Care will provide the relevant return instructions for that specific case.
Refund Review
Where a refund is approved, it will generally be issued through the original payment method where possible. Processing time after approval may vary depending on the payment provider or financial institution.
Contact
VexQuni™ Customer Care
Email:
service@vexquni.com
Phone:
+86 178 9647 7458
Customer Service Hours:
9:00 AM–9:00 PM